Shipping & Returns
Shipping Policy
Processing Times
All of our teas are hand-blended in small batches. Please allow 2–4 working days for your order to be prepared, packed, and dispatched. During busy seasonal periods, this may be slightly longer — we appreciate your patience and support for our family-run business!
🇬🇧 UK Shipping
We currently ship throughout the UK using Royal Mail or other trusted couriers.
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Standard Shipping: £3.30 (2–5 working days)
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Tracked Shipping: £5.50 (1–3 working days with tracking)
Free shipping on orders over £30
🌍 International Shipping
At this time, we only ship within the UK. We hope to offer international delivery in the future — stay tuned via our newsletter or Instagram for updates.
📬 Missing or Delayed Parcels
Once your order has been dispatched, you will receive a confirmation email. If your parcel hasn't arrived within 7 working days, please get in touch and we’ll help track it down.
Please note: we are not responsible for delays caused by Royal Mail or other third-party carriers, but we’ll always do our best to resolve any issues swiftly and kindly.
📦 Eco Packaging
We pack all orders with care and eco-conscious choices, using recyclable, compostable, or minimal packaging wherever possible.
Return & Exchange Policy
🫖 Due to the nature of our products:
For hygiene and safety reasons, we are unable to accept returns on tea blends or any consumable items unless they arrive damaged or incorrect.
📦 Damaged or Faulty Items:
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery with your order number and a photo if possible. We’ll be happy to offer a replacement or a refund depending on the issue.
Email: thethistlewitchtea@gmail.com
💸 Refunds:
Approved refunds will be processed to your original payment method within 5–7 working days.
❗ Cancellations:
If you need to cancel your order, please contact us within 12 hours of placing it. After that point, your tea may already be blending or on its way to dispatch.
💬 Still unsure?:
We’re a small, family-run brand and we treat every order with care. If something has gone wrong or you have questions, just reach out — we’ll always respond with kindness.